We own a boutique where we also offer screen printing and embroidery. The Clover system was sold to us as full POS system. Not the case at all. We were all excited to get started with it. It looked modern, cool, and expectations were high. When we tried to ring up our first printing order of more than 100 pieces we found our first issue. The system will not allow sales of items with a quantity of more than 100. Not a good thing when we routinely sell t-shirt orders of more than 100 shirts. We either had to make up multiple skus, which made a receipt look terribly unprofessional, or make an invoice on Word. Then I wanted to run a report on inventory value. Not possible. You can export a report to excel but good luck with that. My wife and I have both called customer support. We were both told that when enough people complained about the same issue, they may look into a fix. Until then, nothing would change. This was after going through multiple customer service reps who didn’t even understand what I was asking for help with. When asked if we could return the 2 POS systems we bought we were literally told “they’re yours, you bought them, do what you want with them, you could try selling them on ebay”. Needless to say, at this point, POS and Clover have a whole new meaning for us. Definitely not “Point of Sale” or “Lucky Clover”. We’re currently looking for another option, over $2000 and a lot of frustration later.
I have this Equipment. Highly do not recommend. Today i spoke to Kristopher #26812. I lease this equipment. Even, they make a lot of money on me than they charge $30 for shipping fee for replacement. Problem is that it keep breaking every 6 months. Last time i have got main station with cracks on main leg. Probably refurbished. It will brake soon. They will charge me $30 again… I can’t leave it like that. I need to share with my experience with other potential customers.
As a small business owner, who feels as if I been scammed twice already…My customers love the Clover POS and Clover Mini, they compliment it, but for processing. I would tell anyone not to go with Clover or First Data. They make running a business much harder then it already is. I don’t blame them all the way. I take some blame, but Clover – get over yourselves, you’ve already gotten so much money for equipment and also processing. Why not make a system which can be reprogammed?
Si vous êtes absent de votre appareil système Clover POS, mais que vous voulez vous assurer de ne jamais rater une vente potentielle, vous pouvez toujours accepter les paiements avec le terminal virtuel. Le terminal virtuel Clover offre aux utilisateurs la possibilité de traiter les paiements, remboursements et autres dépenses où qu'ils se trouvent. Pour commencer, connectez-vous à votre tableau de bord Clover à partir d'un smartphone, d'un ordinateur ou d'une tablette.
Bien que le système Clover POS ait beaucoup à offrir en termes de fonctionnalités, de personnalisation et de fonctionnalités, il ne répond pas aux besoins du client. Dans le passé, la marque First Data a eu beaucoup de problèmes avec des choses comme la fermeture de compte, la retenue de fonds et des frais excessifs. Cela signifie que vous lancez les dés lorsque vous avez besoin d'un support matériel et logiciel.
I would give less if I could in ratings. We signed up with Key Bank Merchant Services ( don’t use them either, awful) they promoted Clover for our new restaurant as ease of use, reporting and integration with our payroll company. This system hasn’t worked since day 1. It has cost us thousands in manhours, aggravation and stress. We are now trying resolutions with Key Banks Northeast Regional Head to try and resolve. This was an investment nightmare from start to finish. We failed to do our due diligence and have paid the price. We will make them pay if they can’t resolve these issues