I took on the whole package from clover, mobile credit card machine & printer and when I opened my shop then the clovers station and mini for processing card paymemts! The biggest mistake I ever made, £60.00 set up charge which I wasn’t told about £69.99 per + 25% VAT as they are Ireland based, no support, nothing, paid this for 2 years and now out of contract and they want £250.00+ VAT for me to come out of it for restocking and formatting their equipment! Not happy at all with this, if I could crack the system some how I would put on a different pos and keep the equipment.
We own a boutique where we also offer screen printing and embroidery. The Clover system was sold to us as full POS system. Not the case at all. We were all excited to get started with it. It looked modern, cool, and expectations were high. When we tried to ring up our first printing order of more than 100 pieces we found our first issue. The system will not allow sales of items with a quantity of more than 100. Not a good thing when we routinely sell t-shirt orders of more than 100 shirts. We either had to make up multiple skus, which made a receipt look terribly unprofessional, or make an invoice on Word. Then I wanted to run a report on inventory value. Not possible. You can export a report to excel but good luck with that. My wife and I have both called customer support. We were both told that when enough people complained about the same issue, they may look into a fix. Until then, nothing would change. This was after going through multiple customer service reps who didn’t even understand what I was asking for help with. When asked if we could return the 2 POS systems we bought we were literally told “they’re yours, you bought them, do what you want with them, you could try selling them on ebay”. Needless to say, at this point, POS and Clover have a whole new meaning for us. Definitely not “Point of Sale” or “Lucky Clover”. We’re currently looking for another option, over $2000 and a lot of frustration later.
Le système Clover POS n’est que l’une des solutions complètes prêtes à l’emploi pour la gestion électronique des points de vente actuellement sur le marché.. Cette offre hautes performances associe des logiciels et du matériel informatique personnalisables pour répondre à divers besoins de l'entreprise, qu'il s'agisse d'une petite entreprise ou de la création d'une boutique en tant que marque éphémère.
Being one of the largest providers of point of sale systems, Clover offerings a compelling solution. The company develops their hardware and software in-house which leads to a great customer experience. The App Marketplace is great for growing businesses with unique needs and is one of Clover’s strong points. We recommend Clover for most retail and restaurant businesses that need a starter point of sale with expandable functionality.
The Clover POS system, also known as the Clover station or Clover cash register, is a full-featured system. Retailers, restaurants, and other businesses that need something more than a countertop credit card terminal can benefit from Clover. The cloud-based Clover provides POS functions such as credit card processing, voids and refunds, adding tips, and reporting.
Numerous different banks and other entities sell Clover — you can even buy it from Sam’s Club (not that we particularly recommend doing so). Depending on where you buy your Clover system and the accompanying First Data merchant account, you may be able to secure interchange-plus or flat-rate processing with low monthly fees, which may cost you less than your current processor. Both low-volume and high-volume businesses have the opportunity to score competitive rates with Clover, again depending on which merchant services company you go through.
Lorsque vous achetez un système de point de vente au détail, vous ne vous contentez pas d'acquérir une solution logicielle. Vous serez également partenaire de son fournisseur et lui confierez ensuite votre entreprise. La solution de point de vente au détail finit par jouer un rôle qui détermine considérablement le résultat de toutes vos opérations principales.
Au lieu de faire appel à l'équipe du service clientèle, vous pouvez toujours essayer de consulter le centre de libre-service Clover, qui permet d'accéder à des conseils de dépannage, à des FAQ et à des guides. Cette information est très utile, en particulier lorsque vous trouvez un guide contenant un didacticiel vidéo sur YouTube. Clover offre également la possibilité de contacter leur équipe sur les réseaux sociaux tels que Instagram, Twitter et Facebook.
The only nice thing I can say about Clover is the machines themselves. They work. Customer service is about as bad as I have ever experienced. You call and a computer answers, you get put on hold, each customer service person says they can’t help you and pass you off to someone else you puts you on hold and then they say they can’t help you. All I have ever gotten has been the run around. In three months of trying to close my account because I closed the business, I have had ONE person actually help me and what needed done turned out to be very easy. Basically Clover, Owned by FirstData SUCKS.