After 30 mins of stretching my phone cord from each of the three Minis we found the two missing transactions and concluded they were flagged for re-entry. I asked if they would be doing that considering it was their fault the Minis were offline. He said no they couldn’t do that. I explained my time is valuable and calling them back to get the credit card numbers to resubmit when they caused this problem is not acceptable and I expected a call from the Customer Retention department. They should have to work for my business as hard as I work for my customers.
Clover programmers are not familiar with restaurant business. I can tell because I’m a software developer and since I got my restaurant and got Clover, I have experienced many issues with the way they configured the processes. I haven’t switched yet because of the very tight contract. PLEASE DO YOURSELF A FAVOR, DO NOT GET ANY POS SYSTEM WITH LEASE CONTRACT. PAY IT IN FULL IF POSSIBLE AND DO NOT LET THEM NAIL YOU WITH THEIR LEASE CONTRACT.

Chaque solution POS de restaurant permet aux professionnels de la restauration d'utiliser la gestion de la trésorerie et l'intégration des fournisseurs de services de paiement pour traiter les commandes et contrôler les finances de leur entreprise. Mais à mesure que les marges s'amenuisent, les professionnels de ce secteur ont besoin de systèmes POS qui leur offrent plus de possibilités. Actuellement, un point de vente intégré offre également les fonctions suivantes :
I purchased mine from First Data and was assured that Clover could do everything my First Data Dinerware could do. After 1 month of giving Clover the chance to fix there numerous problems I sent the system back. It's not a good fit for a full service restaurant, also the sales rep knew nothing about even the basics of the Clover system. It took me 3 times longer to enter an order. This is a big 5 thumbs down on this system....
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