Their customer service SUCKS!!!!!!! I have been put on hold for up to 30 minutes to have them get on the line and tell me I need to call a different number! Yes they can NEVER find your merchant ID number it's like you don't even exist. We are not a restaurant, and we have had to put our inventory in three different times! The little barcode scanner on the screen constantly stops working and when I tried to purchase a handheld barcode scanner just yesterday I spent the entire day on the phone, getting transferred, being put on hold, told I have to call different numbers and was finally told that they would email me the paperwork to get a scanner, and this is the best part.........they can't send the scanner until they receive my check BECAUSE THEY DONT TAKE CREDIT CARDS! What a ridiculous rinky dink operation! Run far far away from this system!
Clover’s home screen is different from all other tablet point of sale systems, it resembles the home screen of an Android smartphone/tablet since it is built on the Android OS. Like Android tablets, Clover relies heavily on their App Marketplace to offer their customers expanded functionality. Clover treats each set of features (orders, employees, inventory, etc.) as a separate app.
Support for Clover products can also be inconsistent, as payments/merchant account support varies, depending on who you buy your Clover hardware and account from. Clover is sold by thousands of different banks, merchant services providers, and other third-party vendors, almost always with a merchant account contract. Software and hardware support comes directly from First Data, which, again, has kind of a crummy reputation with merchants. Plus, its help website and videos aren’t super useful. Support for the Clover apps that extend the POS’s basic functionality is provided by the individual app developers rather than from a centralized support center.
After 30 mins of stretching my phone cord from each of the three Minis we found the two missing transactions and concluded they were flagged for re-entry. I asked if they would be doing that considering it was their fault the Minis were offline. He said no they couldn’t do that. I explained my time is valuable and calling them back to get the credit card numbers to resubmit when they caused this problem is not acceptable and I expected a call from the Customer Retention department. They should have to work for my business as hard as I work for my customers.
I purchased mine from First Data and was assured that Clover could do everything my First Data Dinerware could do. After 1 month of giving Clover the chance to fix there numerous problems I sent the system back. It's not a good fit for a full service restaurant, also the sales rep knew nothing about even the basics of the Clover system. It took me 3 times longer to enter an order. This is a big 5 thumbs down on this system....