I have a month to month contract with my service provider and can stop using Clover with zero penalties, AND I ENCOURAGE EVERY BUSINESS TO NEGOTIATE THIS FOR THEIR CONTRACT. Granted I will never get my $1275 back for the Minis, I can’t even sell them on EBay because they are attached to my merchant service provider. But I can tell my story of why you may not want a Clover system.
Clover’s home screen is different from all other tablet point of sale systems, it resembles the home screen of an Android smartphone/tablet since it is built on the Android OS. Like Android tablets, Clover relies heavily on their App Marketplace to offer their customers expanded functionality. Clover treats each set of features (orders, employees, inventory, etc.) as a separate app.
Réduction de la complexité et des coûts liés à l'informatique : avec le POS basé sur le Cloud, vous pouvez réduire votre investissement initial en matière de logiciels et de matériel. En outre, les mises à jour, les mises à niveau et les correctifs sont installés automatiquement, ce qui vous permet de réduire la complexité et les coûts de vos systèmes informatiques.
We own a boutique where we also offer screen printing and embroidery. The Clover system was sold to us as full POS system. Not the case at all. We were all excited to get started with it. It looked modern, cool, and expectations were high. When we tried to ring up our first printing order of more than 100 pieces we found our first issue. The system will not allow sales of items with a quantity of more than 100. Not a good thing when we routinely sell t-shirt orders of more than 100 shirts. We either had to make up multiple skus, which made a receipt look terribly unprofessional, or make an invoice on Word. Then I wanted to run a report on inventory value. Not possible. You can export a report to excel but good luck with that. My wife and I have both called customer support. We were both told that when enough people complained about the same issue, they may look into a fix. Until then, nothing would change. This was after going through multiple customer service reps who didn’t even understand what I was asking for help with. When asked if we could return the 2 POS systems we bought we were literally told “they’re yours, you bought them, do what you want with them, you could try selling them on ebay”. Needless to say, at this point, POS and Clover have a whole new meaning for us. Definitely not “Point of Sale” or “Lucky Clover”. We’re currently looking for another option, over $2000 and a lot of frustration later.

Avoid like the plague!!! The system itself is passable, but lacks several of the features that our salesperson assured us would be available. The main issue is the Clover Customer Service. Trying to even access your account while speaking with a CS Rep is excruciatingly difficult! We were provided our Merchant ID number, which we enter each time we call. It never works (even though we have been told it is the correct number). So they then ask you several minutes of questions to confirm your identity. I know that is for our benefit, but shouldn't be necessary each time. We have tried to change the contact email address, ("Can't help you with that"). We tried to change the business address, ("No problem.") but it still hasn't been changed. And good luck trying to get any real technical help! Sorry to rant, but we dumped this system after four months due to the extremely poor customer service and bait and switch we feel we fell for.
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