We own a boutique where we also offer screen printing and embroidery. The Clover system was sold to us as full POS system. Not the case at all. We were all excited to get started with it. It looked modern, cool, and expectations were high. When we tried to ring up our first printing order of more than 100 pieces we found our first issue. The system will not allow sales of items with a quantity of more than 100. Not a good thing when we routinely sell t-shirt orders of more than 100 shirts. We either had to make up multiple skus, which made a receipt look terribly unprofessional, or make an invoice on Word. Then I wanted to run a report on inventory value. Not possible. You can export a report to excel but good luck with that. My wife and I have both called customer support. We were both told that when enough people complained about the same issue, they may look into a fix. Until then, nothing would change. This was after going through multiple customer service reps who didn’t even understand what I was asking for help with. When asked if we could return the 2 POS systems we bought we were literally told “they’re yours, you bought them, do what you want with them, you could try selling them on ebay”. Needless to say, at this point, POS and Clover have a whole new meaning for us. Definitely not “Point of Sale” or “Lucky Clover”. We’re currently looking for another option, over $2000 and a lot of frustration later.
Alors que les clients continuent d'acheter dans vos magasins, le système Lightspeed Retail POS procède automatiquement à l'enregistrement de leurs informations. TLes profils de clients qui en résulteront seront utiles lorsque vous aurez besoin d'appliquer des remises spéciales, d'évaluer leurs habitudes d'achat et l'historique de leurs ventes, ainsi que de prendre des notes sur des individus sélectionnés.
The Orders app makes it easy to ring up guests and offers all the functionality that most businesses will need. Items can be selected on screen, searched for or scanned using the wireless barcode scanner. Clover offers support for categories and modifiers so wait staff can quickly ring up customers . Since Clover is used by many different business types, the order screen is simple and more advanced features (splitting, merging, transferring checks, etc.) is not easily accessible. Retail businesses can use a barcode scanner or the search feature to ring up items.
Numerous different banks and other entities sell Clover — you can even buy it from Sam’s Club (not that we particularly recommend doing so). Depending on where you buy your Clover system and the accompanying First Data merchant account, you may be able to secure interchange-plus or flat-rate processing with low monthly fees, which may cost you less than your current processor. Both low-volume and high-volume businesses have the opportunity to score competitive rates with Clover, again depending on which merchant services company you go through.
Ils peuvent, par exemple, utiliser ses outils de vente flexibles pour traiter facilement les commandes. QuickBooks POS vous permet d'ajouter des produits à une vente via la lecture de codes-barres ou simplement de les identifier à partir du système. Et pour ce faire, vous les recherchez essentiellement à l'aide de mots-clés d'article, de numéros d'article ou de codes de recherche alternatifs.
Vous n'allez pas obtenir le meilleur service client au monde de ce fournisseur de points de vente, ce qui signifie que la plupart du temps, il est préférable d'essayer de résoudre vous-même vos problèmes. De plus, votre logiciel fonctionnera uniquement avec le matériel Clover POS, ce qui signifie que c'est un meilleur choix pour un acheteur de nouveau sur le marché. De plus, étant donné que l'appareil est verrouillé sur Clover, si vous décidez de changer de processeur de paiement, vous devrez recommencer à zéro.
I’m in the UK, spent approx 20K on terminal hardware and god knows how much on Clover software. Bottom line was we were promised the earth by the Clover rep, the system didn’t do what we wanted and basically 2.5 years down the line we have pulled them out of our stores. Customer service is awful, would not recommend them at all. So basically I have about 16 full terminal systems in my office which are useless and fully paid for. Why can’t the internet be put onto them so you could at least give them away for families to use the tablets? The printers are useless too as the serial numbers are linked to each terminal in some way so only Clover can dedicate it to another Clover terminal under your contract. Basically it’s an environmental issue too, we end up having to pay to dispose of them, more flipping landfill.
I would give less if I could in ratings. We signed up with Key Bank Merchant Services ( don’t use them either, awful) they promoted Clover for our new restaurant as ease of use, reporting and integration with our payroll company. This system hasn’t worked since day 1. It has cost us thousands in manhours, aggravation and stress. We are now trying resolutions with Key Banks Northeast Regional Head to try and resolve. This was an investment nightmare from start to finish. We failed to do our due diligence and have paid the price. We will make them pay if they can’t resolve these issues