The only nice thing I can say about Clover is the machines themselves. They work. Customer service is about as bad as I have ever experienced. You call and a computer answers, you get put on hold, each customer service person says they can’t help you and pass you off to someone else you puts you on hold and then they say they can’t help you. All I have ever gotten has been the run around. In three months of trying to close my account because I closed the business, I have had ONE person actually help me and what needed done turned out to be very easy. Basically Clover, Owned by FirstData SUCKS.
But the cool thing is you don’t have to use Square’s hardware (aside from a Square card reader, one of which you can get for free); you can also use your iOS, Android, or Windows hardware if you like. If you enjoy the Apple-esque, all-white look of Clover, you might prefer to use the Square Stand, which is compatible with iPads and even has a swiveling screen, just like Clover.
Trèfle POS est un exemple parfait d'un système de point de vente au détail à plusieurs niveaux conçu pour divers segments de marché. Les commerçants individuels obtiennent Clover Go POS pour la vente mobile, tandis que les petites entreprises et les startups devraient être à l'aise avec Clover Flex POS et Clover Mini POS. Les moyennes et grandes entreprises, en revanche, peuvent se contenter de Clover POS.
Avoid like the plague!!! The system itself is passable, but lacks several of the features that our salesperson assured us would be available. The main issue is the Clover Customer Service. Trying to even access your account while speaking with a CS Rep is excruciatingly difficult! We were provided our Merchant ID number, which we enter each time we call. It never works (even though we have been told it is the correct number). So they then ask you several minutes of questions to confirm your identity. I know that is for our benefit, but shouldn't be necessary each time. We have tried to change the contact email address, ("Can't help you with that"). We tried to change the business address, ("No problem.") but it still hasn't been changed. And good luck trying to get any real technical help! Sorry to rant, but we dumped this system after four months due to the extremely poor customer service and bait and switch we feel we fell for.