I bought the Clover Mobile in Jan. 2016. It immediately would not hold a charge and they replaced it. Fast forward 9 months later and the replacement will not hold a charge. They are sending a replacement. But they made me buy a new charger for $40 before sending a replacement. My warranty will be up in January and I'm scared to death that it will stop charging again. I bought it ourtright and am thinking I have no recourse after January. Do not buy this junk. Bad for business.
We have purchased the Clover mobile through our Suntrust bank branch and were very excited about the capabilities. It is a nice unit except for one major problem. In 6 months we have been sent 6 replacement devices because a bug causes all debit entries to be ran as credit entries. Well after the second device, I started wondering if this is some kind of procedure put into place by First Data. Their credit card rates are higher, but they sell you on the fact that all debit transactions are free. Which is great, if their equipment didn't disable debit transactions every 4 weeks. This has cost us a few hundred dollars per month on credit card fees that should have been run as debit. The equipment is cool and fast, but that debit scam is pretty sinister.
provide support. Your experience is unfortunately common and could be resolved by a knowledgeable rep. Search the App Market for some simple fixes at very reasonable pricing, with free Trial Periods. We have had several Clover merchants buy new Clovers because of the experienced support we give them to find the solutions for their business, not somebody else’s.
Clover is a very acceptable point of sale system for small businesses, as long as you understand the risks and challenges of using First Data for payment processing and hardware/software support and are pretty confident you want to use Clover for the long-haul (or you can afford to buy new equipment if Clover doesn’t work out). Also, make sure you are comfortable with the bank/merchant account you purchase Clover from because you’ll be relying on them for most support-related issues. Check out our recommendations if you think Clover is right for you.
Bien que le système Clover POS ait beaucoup à offrir en termes de fonctionnalités, de personnalisation et de fonctionnalités, il ne répond pas aux besoins du client. Dans le passé, la marque First Data a eu beaucoup de problèmes avec des choses comme la fermeture de compte, la retenue de fonds et des frais excessifs. Cela signifie que vous lancez les dés lorsque vous avez besoin d'un support matériel et logiciel.
Their customer service SUCKS!!!!!!! I have been put on hold for up to 30 minutes to have them get on the line and tell me I need to call a different number! Yes they can NEVER find your merchant ID number it's like you don't even exist. We are not a restaurant, and we have had to put our inventory in three different times! The little barcode scanner on the screen constantly stops working and when I tried to purchase a handheld barcode scanner just yesterday I spent the entire day on the phone, getting transferred, being put on hold, told I have to call different numbers and was finally told that they would email me the paperwork to get a scanner, and this is the best part.........they can't send the scanner until they receive my check BECAUSE THEY DONT TAKE CREDIT CARDS! What a ridiculous rinky dink operation! Run far far away from this system!