the rep Jim Minshew in NC sells this is very nice tells you what you want to hear! POS system the basic is nothing you have to buy all the apps and pay extra monthly fees. The rep said I could try it for 60 days no fees except for the card charges. I tried for 30 days and sent it back and they gave me the hardest time to do that, transferred hundreds of times, they charged me to send it back (Jim Minshew sold it as no charge and obligation free to try). THANK GOD I TERMINATED BEFORE THE 60 DAYS). it took them 2 weeks to accept the return & I was told if they didn’t receive by the 60th day I would be charged more money). 2 months later and they are still charging my account another $75 dollars for what?? I use SQUARE and couldn’t be happier. I use what I need and the fees are plain and simple, what they say they charge and no constant debits of who knows what fees! so the 1 month I used CLOVER I made sure to limit my use CC charges, they were $1700 on customer credit card use and CLOVERS fees were a total of $221+ and I will be closing my bank account cause they keep charging my account. with SQUARE I used $1900 for Customer CC and the charged my account $53.01 you do the math!
Avoid like the plague!!! The system itself is passable, but lacks several of the features that our salesperson assured us would be available. The main issue is the Clover Customer Service. Trying to even access your account while speaking with a CS Rep is excruciatingly difficult! We were provided our Merchant ID number, which we enter each time we call. It never works (even though we have been told it is the correct number). So they then ask you several minutes of questions to confirm your identity. I know that is for our benefit, but shouldn't be necessary each time. We have tried to change the contact email address, ("Can't help you with that"). We tried to change the business address, ("No problem.") but it still hasn't been changed. And good luck trying to get any real technical help! Sorry to rant, but we dumped this system after four months due to the extremely poor customer service and bait and switch we feel we fell for.
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