After 30 mins of stretching my phone cord from each of the three Minis we found the two missing transactions and concluded they were flagged for re-entry. I asked if they would be doing that considering it was their fault the Minis were offline. He said no they couldn’t do that. I explained my time is valuable and calling them back to get the credit card numbers to resubmit when they caused this problem is not acceptable and I expected a call from the Customer Retention department. They should have to work for my business as hard as I work for my customers.
Damien CONTAT est éleveur sur la commune d’Allonzier-La-Caille à 600 m d’altitude. Il a 80 chèvres laitières (Saaneen + Alpine) conduites en 3 lots de mise-bas (février, juin, octobre). 20 chevrettes de renouvellement viennent compléter son cheptel, ainsi que 12 génisses en pension. Le parcellaire comprend 10 ha prairies multi-espèces en fauche + pâture printemps/automne et 2 ha de mélange 80% luzerne + graminées et trèfle blanc. La majorité des fourrages est produit sur la ferme. La ration de base est composée de foin/regain et d’une VL27 + maïs grain. 100% du lait est transformé sur la ferme.
I have HAD IT with Clover! Our system has not been able to print orders for ALMOST A FULL MONTH!! We have to do double the work and making stupid mistakes b/c we have a high volume take out restaurant and we have to hand write everything, plus put it in the system, then print out separate bill receipts! I am getting the same answer every week....'the engineers are working on it'. For FOUR WEEKS?! They could've created new software in that amount of time! Then they had the audacity to suggest I BUY a new system from them! DO NOT BUY CLOVER!!! Go to Apple or someone else.
I have a month to month contract with my service provider and can stop using Clover with zero penalties, AND I ENCOURAGE EVERY BUSINESS TO NEGOTIATE THIS FOR THEIR CONTRACT. Granted I will never get my $1275 back for the Minis, I can’t even sell them on EBay because they are attached to my merchant service provider. But I can tell my story of why you may not want a Clover system.
I would give less if I could in ratings. We signed up with Key Bank Merchant Services ( don’t use them either, awful) they promoted Clover for our new restaurant as ease of use, reporting and integration with our payroll company. This system hasn’t worked since day 1. It has cost us thousands in manhours, aggravation and stress. We are now trying resolutions with Key Banks Northeast Regional Head to try and resolve. This was an investment nightmare from start to finish. We failed to do our due diligence and have paid the price. We will make them pay if they can’t resolve these issues