L’une des fonctionnalités les plus impressionnantes de Clover POS pour la gestion de la clientèle et de la fidélisation est l’option d’utiliser les «cartes-cadeaux». Les cartes physiques et numériques sont disponibles et peuvent être personnalisées en fonction du style de votre entreprise. Les clients peuvent accéder aux cartes-cadeaux sur des appareils mobiles et les utiliser, et vous pouvez également suivre leur utilisation de manière numérique. Cela signifie qu'il n'y a pas besoin de reçus malpropres.

Since its release to the public in 2014, Clover POS has become one of the most popular POS systems for small-to-medium businesses. This unique solution uses proprietary hardware with a variety of add-ons for PIN debit, customer displays, and more, differentiating it from all of the “iPad POS systems” on the market. Clover is truly an all-in-one system, as it comes complete with a merchant account — in fact, you can only use it in conjunction with a First Data (now Fiserv) merchant account. Competitive credit card processing rates are available, and the open API and app market both make Clover adaptable to just about any industry — restaurant, retail, hospitality, or service-based. Clover is easy to set up, easy to learn, and it has serious aesthetic appeal. But it’s not for everyone.
What truly makes Square stand out isn’t its hardware, but its payment processing. Square processing provides an alternative to a merchant account for businesses that aren’t ready for the cost or commitment a merchant account entails. Square offers a pay-as-you-go system, which has no monthly fee or monthly minimum, for just 2.6% +$0.10 per transaction. If you opt for an industry-specific POS software package, such as Square for Restaurants or Square for Retail, you’ll pay an additional $60/month, but the month-to-month contract gives you plenty of flexibility if you decide Square isn’t for you.
Lorsque vous achetez un système de point de vente au détail, vous ne vous contentez pas d'acquérir une solution logicielle. Vous serez également partenaire de son fournisseur et lui confierez ensuite votre entreprise. La solution de point de vente au détail finit par jouer un rôle qui détermine considérablement le résultat de toutes vos opérations principales.
Support for Clover products can also be inconsistent, as payments/merchant account support varies, depending on who you buy your Clover hardware and account from. Clover is sold by thousands of different banks, merchant services providers, and other third-party vendors, almost always with a merchant account contract. Software and hardware support comes directly from First Data, which, again, has kind of a crummy reputation with merchants. Plus, its help website and videos aren’t super useful. Support for the Clover apps that extend the POS’s basic functionality is provided by the individual app developers rather than from a centralized support center.

Et en ce qui concerne cela, la version Pro de QuickBooks POS vous propose une gamme d'outils d'engagement via son espace client. Vous remarquerez que le système ne s'arrête pas au niveau des informations client. Cela va au-delà pour faciliter la création de listes de diffusion pour les campagnes de marketing par e-mail et les campagnes de promotion de masse.
I bought the Clover Mobile in Jan. 2016. It immediately would not hold a charge and they replaced it. Fast forward 9 months later and the replacement will not hold a charge. They are sending a replacement. But they made me buy a new charger for $40 before sending a replacement. My warranty will be up in January and I'm scared to death that it will stop charging again. I bought it ourtright and am thinking I have no recourse after January. Do not buy this junk. Bad for business.
Un autre outil bien connu dans l’environnement des points de vente, le Shopify POS (lisez notre Shopify Examen du PDV) est excellent pour ceux qui utilisent déjà le Shopify CRM pour gérer leurs clients et poursuivre leurs ventes. le Shopify Le point de vente est l’un des meilleurs de sa catégorie et sa stratégie vous permet d’intégrer les options de paiement directement dans votre site Web de commerce électronique lorsque vous vous inscrivez au programme de base. Shopify prévoyez à 29 $ par mois.

Clover is a very acceptable point of sale system for small businesses, as long as you understand the risks and challenges of using First Data for payment processing and hardware/software support and are pretty confident you want to use Clover for the long-haul (or you can afford to buy new equipment if Clover doesn’t work out). Also, make sure you are comfortable with the bank/merchant account you purchase Clover from because you’ll be relying on them for most support-related issues. Check out our recommendations if you think Clover is right for you.
With Clover, merchants are limited to First Data/Fiserv for credit card payment processing. Thus, all Clover systems are sold with a First Data merchant services contract. This processor, while decent, has far from the best reputation in the industry. First Data has historically had problems on the merchant services side of things, such as withheld funds, account terminations, and excessive fees. Merchants who have been burned by First Data in the past are understandably wary of First Data POS products and support.
Clover Mobile states that it was specifically designed for food trucks, restaurants that offer tableside payment, mobile service professionals such as landscapers or plumbers, retailers who offer "line-busting" services or who do their own inventory scanning, and businesses that frequently process payments outside of a traditional environment, such as at tradeshows or fairs.
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