I have HAD IT with Clover! Our system has not been able to print orders for ALMOST A FULL MONTH!! We have to do double the work and making stupid mistakes b/c we have a high volume take out restaurant and we have to hand write everything, plus put it in the system, then print out separate bill receipts! I am getting the same answer every week....'the engineers are working on it'. For FOUR WEEKS?! They could've created new software in that amount of time! Then they had the audacity to suggest I BUY a new system from them! DO NOT BUY CLOVER!!! Go to Apple or someone else.
I will be up-front. We’ve moved a lot of Clover-POS- systems to the side when we started production of our StoreCore store management service. StoreCore does not require contracts or merchants with “per system” mess. StoreCore is small business friendly. Utilizes reports that show you total tax, non-tax, total sales, cash/checks/card transctions listing how much tax/subtotal and total was made on those transactions and of course a grand total with a summary/journal of items.
This is honestly the worst POS system I’ve ever worked on. If you have a table service place that’s busy, it can’t even keep up. I take longer editing and entering food. Every feature that comes with Aloha or Micros or any other system costs extra monthly for this system and it makes no sense. The printer is constantly going out, there’s really no rhyme or reason to any of it. If I change a name on a ticket, there’s no changing it when I print it out. If someone wants to tab out of a group, the entire ticket needs to be tabbed out or you have to create a new table and move the guest there. So much of it makes no sense if anyone who developed the app had even asked for a restaurant to beta it.
Closer in size and functions to a traditional countertop credit card machine, the Clover Flex offers card acceptance and a built-in printer. However, the Flex supports fewer apps, so if you need specific functions, be sure to check for app compatibility first. Weighing just 1 pound and featuring a 5″ screen, the Clover Flex is the smallest of the screen-based options.
Avoid like the plague!!! The system itself is passable, but lacks several of the features that our salesperson assured us would be available. The main issue is the Clover Customer Service. Trying to even access your account while speaking with a CS Rep is excruciatingly difficult! We were provided our Merchant ID number, which we enter each time we call. It never works (even though we have been told it is the correct number). So they then ask you several minutes of questions to confirm your identity. I know that is for our benefit, but shouldn't be necessary each time. We have tried to change the contact email address, ("Can't help you with that"). We tried to change the business address, ("No problem.") but it still hasn't been changed. And good luck trying to get any real technical help! Sorry to rant, but we dumped this system after four months due to the extremely poor customer service and bait and switch we feel we fell for.