myPOS AD, domicilié et ayant son siège social à : Bulgarie, Varna 9023, « Business Park Varna », Building 1, UIN : 205050564, adresse électronique pour les clients help.uk@mypos.com, agent agrée d’iCard AD, domicilié et ayant son siège social à : Bulgarie, Varna, Business Park Varna, Building B1, PO 9009, UIN : 175325806, agréé et réglementé dans l’UE par la Banque nationale bulgare en tant qu’établissement de monnaie électronique au titre de la Directive 2009/110/CE sur la monnaie électronique (ci-après dénommée « DME »), avec la licence n° 4703-5081/25.07.2011, fournissant de la monnaie électronique, émettant et acquérant des cartes de paiement et d’autres services de paiement dans tous les pays de l’EEE conformément aux règles de délivrance de passeport de la PSD2.
My winery owns about $2,000 in First Data Clover equipment. It functions acceptably but not great. Our merchant processor charges 4.5% effective rate when you add in the fees. The fact that going to another merchant processor makes our $2K Clover equipment boat anchors is insane. We are going to jump to another POS and another merchant processor. I guarantee you we will NEVER purchase First Data services or a Clover. This business practice may be legal but it’s bad bad bad.
The offline problem is in Clover’s end and fortunately you can still take charges but when you need the servers to add their tips it cannot be done in the offline mode. Also in the offline mode if a credit card is run and is declined or is short of funds in debit account or in anyway odd the transaction is flagged to be resubmitted. You must wait 24 hours after the batch to contact your merchant services provider to obtain the number to resubmit the charge. I rarely get a decline in my customer’s cards but we had two last night while Clover was in offline mode. The charges were over $150 total. Also, last night was a busy Friday night in a seasonal restaurant so we were moving fast and didn’t notice we were in offline mode considering all other internet machines were working fine.
Do NOT use this system if you can help it. There charges are absurd and the lengthy contract requires more of you than most. But you need a system so you overlook the charges and the contracts and get the Clover because of the ease of getting set up…..just know…..customer service is going to be a terrible experience that will warrant you looking online for a forum in which you can let the world know of your terrible experience. Thus leads me here today. In final, as an operating system, I suppose it is ok. The pain of needing customer service and the crazy charges should be enough to keep you away 🙂
Avoid like the plague!!! The system itself is passable, but lacks several of the features that our salesperson assured us would be available. The main issue is the Clover Customer Service. Trying to even access your account while speaking with a CS Rep is excruciatingly difficult! We were provided our Merchant ID number, which we enter each time we call. It never works (even though we have been told it is the correct number). So they then ask you several minutes of questions to confirm your identity. I know that is for our benefit, but shouldn't be necessary each time. We have tried to change the contact email address, ("Can't help you with that"). We tried to change the business address, ("No problem.") but it still hasn't been changed. And good luck trying to get any real technical help! Sorry to rant, but we dumped this system after four months due to the extremely poor customer service and bait and switch we feel we fell for.
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