We cover the features of the various systems in a comprehensive set of reviews for each product in the Clover family. No matter which Clover equipment you choose, you’ll need to sign up for a monthly software plan, which is one factor that will dictate which features you’ll be able to use. For example, advanced inventory functionality or restaurant modifier capabilities are only available with the Register plan.
Clover’s home screen is different from all other tablet point of sale systems, it resembles the home screen of an Android smartphone/tablet since it is built on the Android OS. Like Android tablets, Clover relies heavily on their App Marketplace to offer their customers expanded functionality. Clover treats each set of features (orders, employees, inventory, etc.) as a separate app.
Numerous different banks and other entities sell Clover — you can even buy it from Sam’s Club (not that we particularly recommend doing so). Depending on where you buy your Clover system and the accompanying First Data merchant account, you may be able to secure interchange-plus or flat-rate processing with low monthly fees, which may cost you less than your current processor. Both low-volume and high-volume businesses have the opportunity to score competitive rates with Clover, again depending on which merchant services company you go through.
Contacting customer service was slow and painful. At 11:30 at night my job other than finishing with the waitstaff and their banks was done. The phone call to customer service took 18 mins to answer then the service person’s accent was very thick and I had to ask for him to speak slower and more clearly (I am assuming he was in India which is not a problem as long as I get clear concise answers.)
If you require specialty features or have a particular function in mind only available with certain systems, you should choose your POS system first. However, if you don’t need special features and want to ensure the lowest cost for processing, you should choose your processor first. Many processors support a range of different systems, so you’ll still have multiple POS systems to choose from.
My winery owns about $2,000 in First Data Clover equipment. It functions acceptably but not great. Our merchant processor charges 4.5% effective rate when you add in the fees. The fact that going to another merchant processor makes our $2K Clover equipment boat anchors is insane. We are going to jump to another POS and another merchant processor. I guarantee you we will NEVER purchase First Data services or a Clover. This business practice may be legal but it’s bad bad bad.
Beware of the Clover scam. If you have the option to use a different service do so before you regret it. I was singed up for them as a complementary (obligatory) package of my checking account. Their service is unreliable. My business had to start using PayPal (I’m not getting paid to mention them). Clover services was masked underneath the bank’s “Merchant Service”. Once their service proved useless I tried closing the account to find out there is a $500 early termination fee or a monthly fee that I need to pay until the 3 year contract ended. The contract went on as the back account forced me to maintain it. Two month before the 3 year contract ended they charge the $500 early termination fee. Now I’m stuck in their collection department which is efficient unlike their customer service.
Do NOT use this system if you can help it. There charges are absurd and the lengthy contract requires more of you than most. But you need a system so you overlook the charges and the contracts and get the Clover because of the ease of getting set up…..just know…..customer service is going to be a terrible experience that will warrant you looking online for a forum in which you can let the world know of your terrible experience. Thus leads me here today. In final, as an operating system, I suppose it is ok. The pain of needing customer service and the crazy charges should be enough to keep you away 🙂
This system is fine for a small retail business or even a single transaction business. DO NOT buy this system for a busy alacarte restaurant. It contains program gliches which are problematic for restaurants which have to access a check multiple times during service or which may have multiple checks for a table. Managerial access to make corrections is limited and the programmers at tech support are not interested in making simple changes which will simplify the system. Also, telephone only tech support is often untrained and uninformed when faced with problem solving. Spend the extra money for a better system.
Alors que les clients continuent d'acheter dans vos magasins, le système Lightspeed Retail POS procède automatiquement à l'enregistrement de leurs informations. TLes profils de clients qui en résulteront seront utiles lorsque vous aurez besoin d'appliquer des remises spéciales, d'évaluer leurs habitudes d'achat et l'historique de leurs ventes, ainsi que de prendre des notes sur des individus sélectionnés.
Clover isn’t the best pos system at all. My friend use one of these in his cafe and it seems to work well but it really lacks flexibility and some special functions. When I was opening my restaurant I’ve chosen the Smart POS system. This company isn’t really famous but their system is quite decent. Here’s my set posvt.com It’s definitely better than clover.
I’m in the UK, spent approx 20K on terminal hardware and god knows how much on Clover software. Bottom line was we were promised the earth by the Clover rep, the system didn’t do what we wanted and basically 2.5 years down the line we have pulled them out of our stores. Customer service is awful, would not recommend them at all. So basically I have about 16 full terminal systems in my office which are useless and fully paid for. Why can’t the internet be put onto them so you could at least give them away for families to use the tablets? The printers are useless too as the serial numbers are linked to each terminal in some way so only Clover can dedicate it to another Clover terminal under your contract. Basically it’s an environmental issue too, we end up having to pay to dispose of them, more flipping landfill.
The Clover Mobile POS system offers a choice between wireless or wireless/3G connectivity, with a 7" screen, and built-in rechargeable battery. Additionally, apps in the Clover App Market can be added to the Clover Mobile, increasing functionality and allowing businesses to tailor the system to their specific needs. An optional printer can also be added for quick receipt printing anywhere a transaction is processed.