We own a boutique where we also offer screen printing and embroidery. The Clover system was sold to us as full POS system. Not the case at all. We were all excited to get started with it. It looked modern, cool, and expectations were high. When we tried to ring up our first printing order of more than 100 pieces we found our first issue. The system will not allow sales of items with a quantity of more than 100. Not a good thing when we routinely sell t-shirt orders of more than 100 shirts. We either had to make up multiple skus, which made a receipt look terribly unprofessional, or make an invoice on Word. Then I wanted to run a report on inventory value. Not possible. You can export a report to excel but good luck with that. My wife and I have both called customer support. We were both told that when enough people complained about the same issue, they may look into a fix. Until then, nothing would change. This was after going through multiple customer service reps who didn’t even understand what I was asking for help with. When asked if we could return the 2 POS systems we bought we were literally told “they’re yours, you bought them, do what you want with them, you could try selling them on ebay”. Needless to say, at this point, POS and Clover have a whole new meaning for us. Definitely not “Point of Sale” or “Lucky Clover”. We’re currently looking for another option, over $2000 and a lot of frustration later.
Payment Depot is one of the few trustworthy Clover resellers with straightforward pricing and no hidden fees or commitments. However, Payment Depot also offers another great product called SwipeSimple that works well for low-budget and low-volume processors. SwipeSimple is a fairly basic but very capable iOS and Android POS app that connects with SwipeSimple’s free chip card reader or Payment Depot’s amazingly priced $25 contactless reader. For external hardware, merchants can connect Star Micronics’ mPOP with an integrated cash drawer and receipt printer. If you want a more robust terminal, you can opt for the $299 SwipeSimple Terminal instead of one of the mobile card readers.
My winery owns about $2,000 in First Data Clover equipment. It functions acceptably but not great. Our merchant processor charges 4.5% effective rate when you add in the fees. The fact that going to another merchant processor makes our $2K Clover equipment boat anchors is insane. We are going to jump to another POS and another merchant processor. I guarantee you we will NEVER purchase First Data services or a Clover. This business practice may be legal but it’s bad bad bad.
Closer in size and functions to a traditional countertop credit card machine, the Clover Flex offers card acceptance and a built-in printer. However, the Flex supports fewer apps, so if you need specific functions, be sure to check for app compatibility first. Weighing just 1 pound and featuring a 5″ screen, the Clover Flex is the smallest of the screen-based options.
Clover hardware becomes even more expensive if you lease it, which is what a lot of Clover resellers will try to get you to do. (Please don’t lease any payment processing or POS hardware.) As mentioned, Clover is always sold with a merchant account, so you can’t just go out and buy the hardware on your own (without signing a merchant services contract).
La version de base, pour commencer, facilite le traitement des paiements, le suivi des stocks, le suivi des données clients, plus l'intégration avec le logiciel de comptabilité QuickBooks. Les versions Pro et Multi-Store, en revanche, font avancer les choses en fournissant des fonctionnalités telles que les contrôles d'inventaire personnalisés, la gestion des commissions, la gestion des ventes et la gestion des employés.
The Clover POS system, also known as the Clover station or Clover cash register, is a full-featured system. Retailers, restaurants, and other businesses that need something more than a countertop credit card terminal can benefit from Clover. The cloud-based Clover provides POS functions such as credit card processing, voids and refunds, adding tips, and reporting.
Une expérience client exceptionnelle Les clients ont des attentes vis-à-vis du service fourni, et si vous ne leur offrez pas ce qu'ils attendent, ils ne reviennent pas. Un système POS de restaurant adapté améliore vos opérations et fournit une expérience exceptionnelle qui incite les clients à revenir. En associant des tablettes mobiles à une interface POS de restaurant intuitive, vous pouvez accélérer le service tout en maintenant la satisfaction des clients dans la restauration rapide.
Vous n'allez pas obtenir le meilleur service client au monde de ce fournisseur de points de vente, ce qui signifie que la plupart du temps, il est préférable d'essayer de résoudre vous-même vos problèmes. De plus, votre logiciel fonctionnera uniquement avec le matériel Clover POS, ce qui signifie que c'est un meilleur choix pour un acheteur de nouveau sur le marché. De plus, étant donné que l'appareil est verrouillé sur Clover, si vous décidez de changer de processeur de paiement, vous devrez recommencer à zéro.
Do NOT use this system if you can help it. There charges are absurd and the lengthy contract requires more of you than most. But you need a system so you overlook the charges and the contracts and get the Clover because of the ease of getting set up…..just know…..customer service is going to be a terrible experience that will warrant you looking online for a forum in which you can let the world know of your terrible experience. Thus leads me here today. In final, as an operating system, I suppose it is ok. The pain of needing customer service and the crazy charges should be enough to keep you away 🙂
Bien que ShopKeep Le point de vente est de plus en plus célèbre dans l'industrie de la restauration, il propose également une multitude de fonctionnalités de vente au détail. Son approche flexible mais holistique de la vente et de la gestion en magasin offre aux entreprises de toutes tailles un écosystème favorable à la croissance et à une échelle illimitée.
Clover Station POS - Écran tactile haute définition de 14 pouces avec un col pivotant, un tournevis, un câble Ethernet, une brique d'alimentation et un cordon d'alimentation, un concentrateur de connectivité, deux rouleaux de papier d'imprimante, ainsi qu'un point de vente pour tablette tout-en-un avec carte de crédit intégrée lecteur et une imprimante de reçus connectée.
Montreal-based software Lightspeed was founded in 2005 and today includes several different POS products: Onsite, Retail, Restaurant, and eCommerce. For this list, I’m talking specifically about Lightspeed’s cloud POS offering for retail, Lightspeed Retail. This web-based solution runs on an iPad using the Lightspeed Retail iOS app, or on a desktop computer with a web browser, such as Chrome or Mozilla. Lightspeed has especially strong inventory features that make it well suited to specialty retail, including apparel, electronics, pet stores, vape shops, and more. It’s also easy to add an eCommerce plan, which syncs your online and offline inventories, sales, customers, etc.
The offline problem is in Clover’s end and fortunately you can still take charges but when you need the servers to add their tips it cannot be done in the offline mode. Also in the offline mode if a credit card is run and is declined or is short of funds in debit account or in anyway odd the transaction is flagged to be resubmitted. You must wait 24 hours after the batch to contact your merchant services provider to obtain the number to resubmit the charge. I rarely get a decline in my customer’s cards but we had two last night while Clover was in offline mode. The charges were over $150 total. Also, last night was a busy Friday night in a seasonal restaurant so we were moving fast and didn’t notice we were in offline mode considering all other internet machines were working fine.
Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticut‐based processor. As he learned more about the inner‐workings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry.
Au lieu de faire appel à l'équipe du service clientèle, vous pouvez toujours essayer de consulter le centre de libre-service Clover, qui permet d'accéder à des conseils de dépannage, à des FAQ et à des guides. Cette information est très utile, en particulier lorsque vous trouvez un guide contenant un didacticiel vidéo sur YouTube. Clover offre également la possibilité de contacter leur équipe sur les réseaux sociaux tels que Instagram, Twitter et Facebook.
The Clover Mobile POS system offers a choice between wireless or wireless/3G connectivity, with a 7" screen, and built-in rechargeable battery. Additionally, apps in the Clover App Market can be added to the Clover Mobile, increasing functionality and allowing businesses to tailor the system to their specific needs. An optional printer can also be added for quick receipt printing anywhere a transaction is processed.