Square is probably Clover’s biggest competitor, as it is another easy-to-use, all-in-one cloud POS that can work for any type of business. Mobile, flexible, and, above all, simple, Square is an amazing all-around POS product that can work as either an entry-level POS for new businesses, or a more specialized POS for specific industries, such as food/beverage, retail, and beauty/wellness. Square also has some distinct advantages over Clover.
We have purchased the Clover mobile through our Suntrust bank branch and were very excited about the capabilities. It is a nice unit except for one major problem. In 6 months we have been sent 6 replacement devices because a bug causes all debit entries to be ran as credit entries. Well after the second device, I started wondering if this is some kind of procedure put into place by First Data. Their credit card rates are higher, but they sell you on the fact that all debit transactions are free. Which is great, if their equipment didn't disable debit transactions every 4 weeks. This has cost us a few hundred dollars per month on credit card fees that should have been run as debit. The equipment is cool and fast, but that debit scam is pretty sinister.
Clover’s home screen is different from all other tablet point of sale systems, it resembles the home screen of an Android smartphone/tablet since it is built on the Android OS. Like Android tablets, Clover relies heavily on their App Marketplace to offer their customers expanded functionality. Clover treats each set of features (orders, employees, inventory, etc.) as a separate app.
Square pour le commerce de détail est extrêmement flexible. Il peut être facilement adopté par les petites entreprises avec un emplacement de magasin ou les entreprises de taille moyenne qui combinent plusieurs emplacements de magasin et la vente en ligne de base. La synchronisation, le transfert et le suivi des stocks entre différents emplacements devraient être un jeu d'enfant.
Certains des périphériques que vous pouvez acheter directement auprès de la société incluent Dispositifs de diagnostic réseau RevelGuard, balances, imprimantes, étuis pour iPad mobiles, dispositifs de commande portables, routeurs et points d'accès sans fil, kiosques autonomes en libre-service, tiroirs-caisses et caisses, dispositifs d'identification de l'appelant, plus lecteurs de codes-barres.
Avoid like the plague!!! The system itself is passable, but lacks several of the features that our salesperson assured us would be available. The main issue is the Clover Customer Service. Trying to even access your account while speaking with a CS Rep is excruciatingly difficult! We were provided our Merchant ID number, which we enter each time we call. It never works (even though we have been told it is the correct number). So they then ask you several minutes of questions to confirm your identity. I know that is for our benefit, but shouldn't be necessary each time. We have tried to change the contact email address, ("Can't help you with that"). We tried to change the business address, ("No problem.") but it still hasn't been changed. And good luck trying to get any real technical help! Sorry to rant, but we dumped this system after four months due to the extremely poor customer service and bait and switch we feel we fell for.