Their customer service SUCKS!!!!!!! I have been put on hold for up to 30 minutes to have them get on the line and tell me I need to call a different number! Yes they can NEVER find your merchant ID number it's like you don't even exist. We are not a restaurant, and we have had to put our inventory in three different times! The little barcode scanner on the screen constantly stops working and when I tried to purchase a handheld barcode scanner just yesterday I spent the entire day on the phone, getting transferred, being put on hold, told I have to call different numbers and was finally told that they would email me the paperwork to get a scanner, and this is the best part.........they can't send the scanner until they receive my check BECAUSE THEY DONT TAKE CREDIT CARDS! What a ridiculous rinky dink operation! Run far far away from this system!
Clover hardware becomes even more expensive if you lease it, which is what a lot of Clover resellers will try to get you to do. (Please don’t lease any payment processing or POS hardware.) As mentioned, Clover is always sold with a merchant account, so you can’t just go out and buy the hardware on your own (without signing a merchant services contract).
This system is fine for a small retail business or even a single transaction business. DO NOT buy this system for a busy alacarte restaurant. It contains program gliches which are problematic for restaurants which have to access a check multiple times during service or which may have multiple checks for a table. Managerial access to make corrections is limited and the programmers at tech support are not interested in making simple changes which will simplify the system. Also, telephone only tech support is often untrained and uninformed when faced with problem solving. Spend the extra money for a better system.
Clover isn’t the best pos system at all. My friend use one of these in his cafe and it seems to work well but it really lacks flexibility and some special functions. When I was opening my restaurant I’ve chosen the Smart POS system. This company isn’t really famous but their system is quite decent. Here’s my set posvt.com It’s definitely better than clover.
Leaders Merchant Services, LLC is a contracted Reseller of the First Data (and/or Clover) Solutions. This web page or website is not an official page of First Data Corporation, Clover, its subsidiaries, or affiliated businesses. © First Data Corporation. All rights reserved. The Clover name, logo and related trademarks are owned by Clover Network, Inc., a wholly owned subsidiary of First Data Corporation, and are registered or used in the U.S. and many foreign countries.
While reprogramming equipment does require a little work on your processor’s side, the fact that it’s a common practice for other equipment suggests that First Data didn’t want the systems to be reprogrammed or doesn’t permit it rather than it can’t be done. Whether this is for vague undisclosed “security reasons” or it’s simply a money grab is up to you to decide.
Bien que ShopKeep Le point de vente est de plus en plus célèbre dans l'industrie de la restauration, il propose également une multitude de fonctionnalités de vente au détail. Son approche flexible mais holistique de la vente et de la gestion en magasin offre aux entreprises de toutes tailles un écosystème favorable à la croissance et à une échelle illimitée.
But the cool thing is you don’t have to use Square’s hardware (aside from a Square card reader, one of which you can get for free); you can also use your iOS, Android, or Windows hardware if you like. If you enjoy the Apple-esque, all-white look of Clover, you might prefer to use the Square Stand, which is compatible with iPads and even has a swiveling screen, just like Clover.
Shannon is a writer and editor based in San Diego, CA. Shannon attended San Diego State University, graduating in 2005 with a BA in English. She is the former editor-in-chief of SteelOrbis, an online trade publication. Shannon has also published articles for LIVESTRONG.COM, eHow, Life'd, and other websites. She has been with Merchant Maverick since 2015, writing about POS software, small business loans, and financing for women entrepreneurs.
Square has several proprietary POS hardware options that are comparable to Clover. The Square Terminal is similar in its form factor and function to the Clover Flex or Clover Mini, while the dual-screen Square Register (pictured below) is more of an answer to the Clover Station. For mobile businesses, Square’s $49 contactless and chip reader can be used to accept EMV and NFC payments, such as Apple Pay.
After 30 mins of stretching my phone cord from each of the three Minis we found the two missing transactions and concluded they were flagged for re-entry. I asked if they would be doing that considering it was their fault the Minis were offline. He said no they couldn’t do that. I explained my time is valuable and calling them back to get the credit card numbers to resubmit when they caused this problem is not acceptable and I expected a call from the Customer Retention department. They should have to work for my business as hard as I work for my customers.
I purchased mine from First Data and was assured that Clover could do everything my First Data Dinerware could do. After 1 month of giving Clover the chance to fix there numerous problems I sent the system back. It's not a good fit for a full service restaurant, also the sales rep knew nothing about even the basics of the Clover system. It took me 3 times longer to enter an order. This is a big 5 thumbs down on this system....