The only nice thing I can say about Clover is the machines themselves. They work. Customer service is about as bad as I have ever experienced. You call and a computer answers, you get put on hold, each customer service person says they can’t help you and pass you off to someone else you puts you on hold and then they say they can’t help you. All I have ever gotten has been the run around. In three months of trying to close my account because I closed the business, I have had ONE person actually help me and what needed done turned out to be very easy. Basically Clover, Owned by FirstData SUCKS.
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Clover is a very acceptable point of sale system for small businesses, as long as you understand the risks and challenges of using First Data for payment processing and hardware/software support and are pretty confident you want to use Clover for the long-haul (or you can afford to buy new equipment if Clover doesn’t work out). Also, make sure you are comfortable with the bank/merchant account you purchase Clover from because you’ll be relying on them for most support-related issues. Check out our recommendations if you think Clover is right for you.