provide support. Your experience is unfortunately common and could be resolved by a knowledgeable rep. Search the App Market for some simple fixes at very reasonable pricing, with free Trial Periods. We have had several Clover merchants buy new Clovers because of the experienced support we give them to find the solutions for their business, not somebody else’s.
Ce site web utilise des cookies pour améliorer votre expérience de navigation. Parmi ces cookies, les cookies catégorisés « Nécessaires » sont stockés sur votre navigateur étant donné qu’ils sont essentiels aux fonctions de base du site web. Nous utilisons également des cookies de tierces parties pour nous aider à analyser et à comprendre votre utilisation du site web. Ces cookies seront stockés sur votre navigateur seulement avec votre consentement. Vous avez également l’option de refuser ces cookies, mais le fait de refuser certains de ces cookies pourrait affecter votre expérience de navigation.
This system is fine for a small retail business or even a single transaction business. DO NOT buy this system for a busy alacarte restaurant. It contains program gliches which are problematic for restaurants which have to access a check multiple times during service or which may have multiple checks for a table. Managerial access to make corrections is limited and the programmers at tech support are not interested in making simple changes which will simplify the system. Also, telephone only tech support is often untrained and uninformed when faced with problem solving. Spend the extra money for a better system.
This system is fine for a small retail business or even a single transaction business. DO NOT buy this system for a busy alacarte restaurant. It contains program gliches which are problematic for restaurants which have to access a check multiple times during service or which may have multiple checks for a table. Managerial access to make corrections is limited and the programmers at tech support are not interested in making simple changes which will simplify the system. Also, telephone only tech support is often untrained and uninformed when faced with problem solving. Spend the extra money for a better system.
Support for Clover products can also be inconsistent, as payments/merchant account support varies, depending on who you buy your Clover hardware and account from. Clover is sold by thousands of different banks, merchant services providers, and other third-party vendors, almost always with a merchant account contract. Software and hardware support comes directly from First Data, which, again, has kind of a crummy reputation with merchants. Plus, its help website and videos aren’t super useful. Support for the Clover apps that extend the POS’s basic functionality is provided by the individual app developers rather than from a centralized support center.
Whomever set you up did not provide justice to you and for that I am sorry. I work extensively with Clover and it will do the things you spoke of without “reinventing the wheel” and allow your business to work. Invoices and estimates can be created in an app called Invoice ASAP and the inventory should be easily trackable. Go to your inventory app, in the upper left hand corner there are three lines next to the Inventory logo, click on them, it will give you a drop down, click settings and then check both boxes, tracking and auto deducting inventory as it is sold.

Clover Station POS - $ 1,149: De loin l’option matérielle la plus avancée et la plus chère de Clover, la station vous offre toutes les fonctionnalités du Clover Mini - et même d’autres. La station est dotée de la vitesse et de la sécurité optimales de tous les systèmes Clover POS. En outre, vous pouvez accéder à un deuxième écran destiné au client à l'aide de Clover Station, ce qui améliore également les interactions avec vos clients.
I would give less if I could in ratings. We signed up with Key Bank Merchant Services ( don’t use them either, awful) they promoted Clover for our new restaurant as ease of use, reporting and integration with our payroll company. This system hasn’t worked since day 1. It has cost us thousands in manhours, aggravation and stress. We are now trying resolutions with Key Banks Northeast Regional Head to try and resolve. This was an investment nightmare from start to finish. We failed to do our due diligence and have paid the price. We will make them pay if they can’t resolve these issues
×